Refund policy
Return & Refund Policy
At Magshield, we are committed to providing premium phone accessories that meet the highest quality standards. If you are not completely satisfied with your purchase, we offer a hassle-free return and refund policy to ensure a seamless shopping experience.
Eligibility for Returns
We accept returns within 7 days of delivery for items that meet the following conditions:
• The product must be unused, undamaged, and in its original packaging.
• All accessories, manuals, and original components must be included and the packaging should not be broken.
• Proof of purchase from www.magshield.in is required.
Non-Returnable Items
Certain items are not eligible for return, including:
• Customized or personalized phone cases.
• Screen protectors.
• Products damaged due to misuse, improper handling, or accidental drops.
How to Initiate a Return
To start a return, follow these simple steps:
1. Contact our support team at [email] with your order number and reason for return.
2. We will provide a return authorization and shipping instructions.
3. Ship the item back to us in its original condition.
4. Once received and inspected, we will process your refund or exchange within 5-7 business days.
Refund Process
• Refunds will be issued to the original payment method.
• If the item is not in its original condition, no refunds will be provided.
• Shipping fees are non-refundable unless the return is due to a defect or an error on our part.
Exchanges
If you receive a defective or incorrect product, we will replace it at no extra cost. Please contact us within 7 days of receiving your order for an exchange.
Damaged or Defective Items
If your product arrives damaged or defective, notify us within 48 hours of delivery with photos & videos for verification. We will arrange a replacement.
Late or Missing Refunds
If you haven’t received your refund within the stated period:
• Check your bank account thoroughly.
• Contact your bank or payment provider, as processing times may vary.
• If the issue persists, reach out to us at [email].
Return Shipping
• Customers are responsible for return shipping costs unless the return is due to a mistake on our end.
• We recommend using a trackable shipping service to ensure the item reaches us safely.
At Magshield, we strive for 100% customer satisfaction with our high-quality phone cases and accessories. If you have any concerns, feel free to contact our support team.